Terms & Conditions

These Terms govern your use of fas3a.ai (the "Service"), operated by Fas3a.ai ("we", "us"). By creating an account or continuing to use the Service, you agree to these Terms. You must be of legal age, or have the authority to bind the organisation you represent.

What fas3a.ai is

fas3a.ai is an educational planning tool. It uses AI to help you understand immigration options, build roadmaps, track documents and draft CVs and letters. It is not a law firm and does not provide legal, immigration, financial or tax advice. AI outputs may be inaccurate or out of date; you are responsible for verifying every requirement with the relevant official authority or a qualified professional before acting.

Acceptable use

• No unlawful use, fraud, spam or misrepresentation in visa or job applications.
• No infringement of intellectual property or privacy rights of others.
• No interference with the Service: malware, probing, scraping, circumventing plan limits or reverse engineering.
• No generating illegal content, forged documents, hate speech or deceptive material, and no attempts to jailbreak the AI assistant.

You are responsible for the prompts and content you submit, for having the rights to that content, and for how you use the outputs. We may filter, refuse, remove or restrict content and outputs, and may suspend accounts for repeated or serious violations.

Your content and outputs

You keep ownership of the information you provide. You grant us a limited licence to host and process it solely to operate the Service. As between you and us, you may use the documents the Service generates for you. If you believe content on the Service infringes your rights, contact support@fas3a.ai and we will review and act, including terminating repeat infringers.

Our intellectual property

We retain all rights in the Service, including software, prompts, content, design and branding. You receive a limited, non-exclusive, non-transferable right to use the Service within the plan you purchased. Resale or redistribution is not permitted.

Accounts

Provide accurate information, keep it up to date, and keep your credentials confidential. You are responsible for activity under your account.

Payments and subscriptions

Plans are billed monthly or yearly and renew automatically until cancelled. Prices are displayed in Tunisian dinar for reference and charged in euro at checkout. Payment, billing, tax, cancellation and refund mechanics are handled by Paddle under the Paddle Buyer Terms. Upgrades take effect immediately and are pro-rated; downgrades and cancellations take effect at the end of the paid period, and you keep access until then.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Service level

We work to keep the Service available but do not guarantee uninterrupted or error-free performance. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

Suspension and termination

We may suspend or terminate access for material breach of these Terms, non-payment, security or fraud risk, or repeated policy violations. You may stop using the Service at any time. After termination you may request an export of your data for 30 days, after which it may be deleted.

Liability

To the extent permitted by law, our aggregate liability is capped at the fees you paid in the 12 months before the claim, and we are not liable for indirect or consequential loss, including lost profits, data, opportunities or the outcome of any visa, job or study application. Nothing limits liability for fraud, death or personal injury where the law does not allow it. You indemnify us against claims arising from your content, unlawful use or breach of these Terms.

General

These Terms are governed by the laws of Tunisia, and the competent courts of Tunis have jurisdiction, unless mandatory local law says otherwise. You may not assign these Terms without our consent; we may assign them in a merger or acquisition. Neither party is liable for delays caused by events beyond reasonable control. We may update these Terms and will post the new version here.

Questions: support@fas3a.ai