Privacy Notice

Fas3a.ai, trading as fas3a.ai, is the data controller for the personal data described here. Contact us at support@fas3a.ai for anything privacy related.

What we collect and why

• Account data (name, email, login credentials, sign-in provider) — to create and secure your account. Legal basis: performance of our contract with you.
• Immigration profile (age, nationality, country of residence, education, work experience, occupation, languages, budget, marital status, target countries and goals) — to generate your assessment, roadmap, checklist and documents. Legal basis: performance of our contract, at your request.
• Content you create (chat messages with the AI assistant, CVs, cover letters, checklist notes) — to provide and save your work. Legal basis: contract.
• Usage and technical data (device information, IP address, log and error data) — for security, fraud prevention, debugging and improving the product. Legal basis: our legitimate interest in a safe, working service.
• Support messages — to answer you. Legal basis: legitimate interest.
• Marketing emails — only if you opt in. Legal basis: consent, withdrawable at any time.

Payment and billing details are collected directly by Paddle as Merchant of Record; we never see or store your card details.

Who we share it with

• Service providers / subprocessors: our hosting and database provider, and the AI model providers that process your prompts to generate responses.
• Paddle, our Merchant of Record, for sales, subscription management, payments, invoicing and tax compliance.
• Professional advisers (legal, accounting) where needed.
• Authorities where required by law.

We do not sell your personal data.

International transfers

Our providers may process data outside your country, including in the EU and the United States. Where required, transfers rely on adequacy decisions or Standard Contractual Clauses.

Retention

We keep your account and profile data while your account is active, and delete or anonymise it within 12 months of account closure, except records we must keep for legal, tax or accounting reasons. You can delete your documents, checklist items and chat history from the app at any time.

Your rights

Subject to applicable law you may request access, correction, deletion, restriction, portability, or object to processing, and withdraw consent at any time. Email support@fas3a.ai and we will respond within one month. If you are in the UK or EEA you may also complain to your local data protection authority.

Security

We use appropriate technical and organisational measures, including encryption in transit, row-level access controls so you can only reach your own records, and restricted administrative access.

Cookies

We use essential cookies and local storage to keep you signed in and remember your language preference, and cookies set by Paddle during checkout. We do not use advertising cookies. You can clear or block cookies in your browser, though sign-in will stop working.

We will post any updates to this notice on this page.